7.21.2010

The Horrible Wedding Cake Mistake

                                Exhibit A-The cake we asked for                                          

Exhibit B-The cake that was delivered


It was only a matter of time before I got to the Horrible Cake Mistake of my wedding.  I wanted to get to all of the good stuff first because that is what's most important but the glaring cake debacle unfortunately will always be some part of our wedding no matter how hard I try to forget it.  That night there was so much going on and I was having so much fun that once I realized that my cake was an impostor I had to shrug it off and get on with it.  I refused to let it ruin my night.  That's probably why I felt sadder about my cake the Monday after when we turned in our cake stands then I did the night of.  I had finally allowed myself to get upset about it. 

We told them that our cake was the wrong color and that we wanted to know what happened.  The girl at the counter went and got our paperwork and told us that the baker wrote down "Black and Silver stripes."  SILVER?  Where in the hell did they get silver when at no time did the word Silver ever cross my lips when discussing my cake.  The colors of our wedding are Pink and Black and that's the color that our cake was supposed to be.  We had our original sit down and discussed cakes with Pink, Black and White designs.  We continued to shop around and when we finally decided to book the cake with this bakery I did it over the phone.  I e mailed them a picture of how we wanted the cake to look-see Exhibit A above.  I told him over the phone we wanted a Pink cake with Pink and Black stripes.  How much clearer can you get then that?

Not only do I feel badly that my cake was the wrong color I also feel badly that I didn't prevent it from happening.  They are a reputable company and I e mailed them a picture but if I had asked them to confirm the colors when I made the final payment then chances are this would not have happened.  Shame on me for thinking they would get it right instead of pulling some random color out of their ass [I don't cuss unless at rare times I really feel the situation warrants it and this clearly does].

The man we booked the cake with was not in the day we went in.  To their credit someone was kind enough to get back to us right away.  I explained the situation and the person who I booked the cake with did call me back about an hour later.  He tried to tell me I signed off on it and I explained that I did not.  The cake was booked over the phone.  I e mailed him the picture again and he said that on his monitor the stripes above and below the black look silver to him.  This shocked  me because at no time did I EVER look at that obviously PINK & BLACK cake in exhibit A and think that there was any Silver in it at all.  I know that colors on computers can vary so I'm not even going to get too upset about the fact that you could barely even tell the darn cake we got was pink because they made it so light but C'MON!  Even if the reflecting of the light off of the picture gives the illusion of very light Silver stripes on that example cake it still looks way different then the cake that was actually delivered to us.  HELLO!  BIG DIFFERENCE!!!  The stripes on the cake we got are DARK GREY not a subtle light silver and it looks way different then the picture we sent.  Can you tell I am angry?  Well I am and I think I have every right to be.  I didn't spend freakin' $425.00 on a cake for this company to get it wrong.  We did two other tastings and came back to them.  The most expensive of them all-because Mj preferred their flavors-and they turn out to be the bakery that screws it up.

In conversations with both representatives from the company they did allude to the possibility of offering us a store credit-NO THANK YOU-or a partial refund.  They did not admit to any wrong doing.  He claims that he thought we confirmed Silver and that there does appears to be Silver in the cake stripes-but that he is sorry that we didn't get what we wanted.  There isn't a refund big enough to make up for this error but there isn't really anything else that anyone can do.  The question is how much?  Obviously, we got a cake and fed our guests with it-as if we had any other choice-so I doubt they will give us a full refund.  Even though I don't think that would be too much to ask for.  I believe that this error is so egregious that even though I think 30% is somewhat reasonable I am going to ask for 60% and hope they agree to 50%.  I know it will pass but right now every time I look at the beautiful picture of what our cake should have looked like I get angry and that is a bummer.  I hate it that this cake thing is always going to be THERE as the one negative about our wedding day.


7 comments :

  1. I totally understand your frustration about the cake...how annoying that the color didn't match what you expected it to be! If it is any consolation I do think the cake is beautiful anyway.

    Did you pay for the cake on your credit card? I highly suggest doing a chargeback since what you ordered wasn't what was delivered. And you have proof through the email you sent. I have even done partial chargebacks with good results. Let me know if you need any advice!!

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  2. Ameena-thanks for the tip. We did use a credit card so maybe that is something that might work.

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  3. ugh that stinks. i would be upset too! it is just that you go through so much planning down to the cake and for them to screw it up. i hope they give you a refund.

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  4. I am glad the cake fiasco didn't put a damper on your day! You know what? I know there was something that went wrong on my wedding day but 9 months later, I can't even remember what it was. Hopefully, in time, this all will pass :) Oh and I would be doing everything possible to get a refund since they didn't deliver what you ordered.

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  5. It's odd that they didn't know your colors...that's usually the first thing they ask. But regardless, get something back for your troubles. As the vendor, it's on them to provide proof that you signed off on a white, silver, and black cake (which you didn't) and make amends.

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  6. I'm going to call them today. I hate stuff like this so I'm dreading it but it has to be done. I know, it is so very odd. I still can't figure out what they were thinking-it makes no sense.

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  7. Awww I am really sorry about the cake situation. Definitely call them about the refund tho.

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